Privacy Policy

Privacy Policy

PTL Co is the trading name of Paul Trudgian Limited. This privacy policy explains how Paul Trudgian Limited, trading as PTL Co, collects, uses and protects personal information when you use this website, contact us, make an enquiry, or engage with our consultancy services.

Paul Trudgian Limited is the data controller for personal information processed through this website and in connection with our consultancy services. Paul Trudgian Limited is registered in England and Wales under company number 9283118. The registered office is Arion Business Centre, 118 High St, Harriet House, Erdington, Birmingham B23 6BG. For privacy or data protection queries, please contact info@paultrudgian.co.uk. ICO registration: ZA449279.

Paul Trudgian Limited is committed to protecting your privacy and handling personal information responsibly, lawfully and transparently in accordance with applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018.

This policy may be updated from time to time to reflect changes to our business, website, services or legal obligations. Please check this page occasionally to ensure you are happy with any changes.

What information we collect

Depending on how you interact with us, we may collect and process the following types of personal information:

• Your name, job title and organisation.
• Business contact details, including email address and telephone number.
• Information you provide when submitting an enquiry, requesting information, or discussing potential consultancy support.
• Website usage information, such as pages visited, traffic sources and general analytics data where cookies or similar technologies are used.
• Any other information you choose to provide to us through the website, email, telephone or other communication channels.

How we use the information we collect

We use personal information only where we have a lawful basis to do so. This may include responding to enquiries, providing requested services, maintaining business records, improving the website, and keeping in touch with clients and prospective clients where appropriate.

• To respond to website enquiries and requests for information.
• To discuss, plan and deliver consultancy services.
• To manage client, supplier and professional relationships.
• To maintain internal records, accounts and administration.
• To improve our website, services and communications.
• To send relevant business communications where you have requested them, where they relate to our services, or where we are otherwise permitted to do so by law.
• To comply with legal, regulatory, accounting or professional obligations.

Lawful basis for processing

We process personal information on the lawful bases that apply to the relevant activity. This may include taking steps before entering into a contract or performing a contract, complying with legal obligations, pursuing legitimate business interests such as responding to enquiries and managing client relationships, or relying on consent where we ask for it for a specific purpose.

How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected. Retention periods may vary depending on the type of information, the nature of our relationship with you, legal and accounting requirements, and whether the information is needed to respond to enquiries, provide services, maintain records or resolve queries or disputes.

Sharing personal information

We do not sell personal information. We may share information with trusted service providers who support our business operations, such as website hosting, email, IT, accounting, professional advisers and other business support providers. Where these providers process information on our behalf, we expect them to use it only for the agreed purpose and to protect it appropriately. We may also disclose information where required by law or to protect our legal rights.

Security

Where personal information is processed or stored outside the UK, we will take appropriate steps to ensure it is protected in accordance with UK data protection law, including by using appropriate safeguards where required.

We are committed to keeping personal information secure. We use appropriate technical and organisational measures to help protect information against unauthorised access, loss, misuse, alteration or disclosure.

Cookies and website analytics

Cookies are small files placed on your device to help websites function, improve user experience, and provide information about how visitors use the site. Essential cookies may be used because they are needed for the website to operate. Non-essential cookies, such as analytics or performance cookies, should only be used where the appropriate consent has been obtained.

Where analytics cookies or similar technologies are used, they help us understand which pages are visited, how visitors reach the website, and how the site can be improved. Analytics information is generally used in an aggregated form and is not used to identify individual visitors unless this is necessary for security, troubleshooting or legal reasons.

You can control or restrict cookies through your browser settings and, where applicable, through any cookie consent options provided on the website. Blocking some cookies may affect how the website works.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your rights

Under UK data protection law, you may have rights in relation to your personal information, including the right to access the information we hold about you, ask for inaccurate information to be corrected, request deletion in certain circumstances, object to or restrict certain processing, request data portability where this applies, and withdraw consent where processing is based on consent.

• You can ask us not to use your personal information for direct marketing.
• You can unsubscribe from marketing communications where an unsubscribe option is provided.
• You can contact us if you believe the information we hold about you is incorrect, incomplete or no longer required.

We will not sell, distribute or lease your personal information to third parties for their own marketing purposes. If you contact us about your personal information, we may need to confirm your identity before responding to your request.

Contact and complaints

We do not use personal information collected through this website for automated decision-making or profiling that produces legal or similarly significant effects.

If you have any questions about this privacy policy, or if you wish to exercise your rights, please contact Paul Trudgian Limited, trading as PTL Co, using the contact details provided on this website. We would welcome the opportunity to address any concern directly before you contact the UK Information Commissioner’s Office.

You also have the right to raise a concern with the UK Information Commissioner’s Office if you are unhappy with how your personal information has been handled.