The Fight for Retail Dominance Has Moved to the Warehouse

March 20, 2018

The UK now conducts over a fifth of retail transactions online which is a five-fold increase in the last 10 years and there is no sign, and no obvious reason, why this trend won’t continue to grow. Amazon recognised this 20 years ago but some of our best-known retail brands didn’t.

Consequently, Amazon’s share price is soaring whilst many high-profile retail brands are facing administration. The traditional model of retail on high streets is in rapid decline and e-commerce is where the battleground is now, starting in the warehouse. Read more

Improving Customer Service in Consumer Supply Chains

March 23, 2017

Not that long ago, supply chains merely had to contend with retailers, and it was the retailers job to deal with the consumer. This model doesn’t exist in the same way anymore, and increasingly, supply chains are businesses to consumer. As such, improving customer service is pivotal to supply chains success. Read more